When you are running liberum helpdesk software and choose to use CDONTS as the underlying email service users may receive the following error
Number: 424 (0x000001A8)
Source: Microsoft VBScript runtime error
Description: Object required
No more information is available.
Contact your administrator or visit the Liberum Help Desk website.
This happens because CDONTS is deprecated and is not available in Windows XP or Windows 2003. To resolve this issue follow the below instructions.
- Hunt for cdonts.dll on Internet and copy it to %systemroot%\system32 folder.
- Open command prompt and navigate to System32 directory.
- Type the following command ‘regsvr32 cdonts.dll’
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Tags: Helpdesk, IIS
Published Date: 20080605